- Why do I need to create an account?
Creating your account is necessary to process your orders and communicate with you. Mandatory information is only information about your first and last name as well as your e-mail address and telephone number.
- How do I register an account with NatureCreat?
Especially for customers in the wholesale sector. In order to view NatureCreat's current prices and to place an order with us, you must first register. To register an account, simply go to the "Register" section at the top of the page. Once on the page, simply enter your details as desired. Once you have done this you can view product prices, current stock levels and place an order with us
- What do you do with my personal data?
The information stored in your account will only be used within the scope of our business relationship. This information will not be passed on or resold to third parties. You can change your personal data at any time or request that it be deleted from our database. Your bank details will only be used as part of your payment with our secure payment partner? (Banque Populaire). This information will not be stored under any circumstances.
- I lost my password, how can I find it?
If you have forgotten your password, click on "Forgot your password" in the "Already a customer?" area. Crate. Enter the email address used for your account. You will receive a new password.
- I lost the email address associated with my account, how do I log in?
If you have forgotten your login email address, we invite you to simulate an account creation by entering your email address to verify that it is already registered on our website. If this is not the case, for security reasons it is not possible for us to give you this email address again and we therefore ask you to create a new account.
- Does NatureCreat ship to my country?
NatureCreat delivers to the EU. If you want to ship to another country, please contact us at firstname.lastname@example.org.
- How do I know where my package is?
We will email you a link with the tracking number. With shipment tracking, you can keep an eye on your packages.
- What do I do if my products are damaged?
At NatureCreat we pack and ship your orders in great condition and use professional couriers for delivery. However, if a product has been damaged, you should contact email@example.com within 3 days of receiving your invoice. You should also attach pictures of the damaged products. Once you have done this we will issue a credit for the damage.
- What is the standard delivery time?
We aim to dispatch your order within 5-7 working days of receipt, if this does not happen email firstname.lastname@example.org for assistance.
- Can I cancel or change my order?
In order to guarantee fast delivery, it is unfortunately not possible for us to cancel or change an order once it has been confirmed. Don't forget to check your shopping cart in the "Shopping Cart" and "Checkout" steps before confirming your order. If you've changed your mind, we simply invite you to decline your package. And don't forget that as part of the right of withdrawal, you have 14 days after receiving your order to change your mind.
How do I close my account?
If you need to close your account for any reason, please send an email from your account email address to email@example.com, along with your username and the title "CLOSE ACCOUNT".
- How do I use my voucher?
Before using your voucher, we recommend that you check its validity conditions. If the conditions of validity are met, register your code in step 2 "Information" of your order. Make sure there are no spaces and are case sensitive. Click OK to recalculate the total amount.
Return and Refund Policy
We have a 30 day return policy, which means you have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the e-receipt that will be emailed to you after you place your order. The cost of return shipping is yours unless there is a confirmed problem with the product. We also recommend that you use a tracked return method as we cannot provide refunds for items lost in transit when returned to us.
To start a return you can contact us at firstname.lastname@example.org. Once your return has been accepted we will send you instructions on how and where to send your package. Items returned to us without first requesting a return cannot be accepted.
You can always contact us for return information at email@example.com
Damage and problems
Please check your order upon receipt and contact us within 3 days if the item is defective, damaged, or you have received the wrong item so that we can investigate and resolve the issue.
Exceptions / Disposables
Certain types of items cannot be returned, e.g. B. Customized products (such as special orders or personalized items) and personal care products (such as beauty products), unless defective. Please contact us if you have any questions or concerns about your particular item.
The quickest way to ensure you get what you want is to return the item you have and, after accepting the return, make a separate purchase for the new item.
We will notify you once we have received and inspected your return and let you know the outcome. If approved, you will automatically be refunded to your original payment method. It can take between 10 and 15 days for your bank to process the refund.
For further questions please do not hesitate to contact us!